Archive
Case Study
Reimagining Digital Service Ordering for Contracted Communities
Overview Designed an end-to-end digital acquisition experience for a large telecommunications provider, enabling eligible customers to discover and purchase services through a streamlined self-service journey. The project involved translating complex business and eligibility requirements into a simple e-commerce experience while ensuring customers were presented with the right products, pricing, discounts, and checkout options based on their eligibility. I worked closely.. Read more
Redesigning Ticketing Experience to Improve Completion & Efficiency
Introduction A major multinational telecom provider started a strategic shift toward mobile-first communication by moving away from traditional desk phones. In response to the growing needs of modern businesses and users, they partnered with our leading technology firm to build a robust mobile communication solution that supports advanced voice services and cloud-based infrastructure. As the design lead for this initiative,.. Read more
Leading 0→1 Enterprise Voice Platform Design
Designed a scalable enterprise communication solution that simplified complex workflows and improved efficiency for business users.
Transforming Telecom Operations with a Unified Dashboard
Introduction A sophisticated network automation dashboard was designed and developed to support large-scale telecom operations across multiple regions. It integrates automation frameworks and service coordination tools to manage bandwidth modifications, detect congestion, reroute traffic, and handle subscriber provisioning and migrations efficiently. Core features include real-time congestion monitoring, intelligent traffic shifting between network interfaces, on-demand speed testing, and automated provisioning based.. Read more
